Last Updated: January 9, 2026
1. Introduction
This Privacy Policy applies to the Facebook to Intercom Integration application (the "Service") provided by The SaaSy People Ltd. ("we," "us," or "our").It is The SaaSy People Ltd.'s policy to respect your privacy regarding any information we may collect while operating our application. We respect your privacy and are committed to protecting personally identifiable information you may provide us through the Service. We have adopted this privacy policy to explain what information may be collected, how we use this information, and under what circumstances we may disclose the information to third parties.
2. Company Details (Data Controller)
The SaaSy People Ltd. Address: 47 Cannon Street, Birmingham, B2 5EF, United Kingdom
IPO Registration Number: ZB066023
Contact Email: hello@thesaasypeople.com
3. Information We Collect
To provide the functionality of connecting your Facebook Page with Intercom, we collect and process specific data types.
A. Facebook Data (via Graph API)
When you connect your Facebook Page to our Service, we access the following data based on the permissions you grant:
Public Profile Information: Name, Profile Picture, and Facebook User ID (Page-Scoped ID) of users interacting with your page.
Comments: The text content, timestamp, and associated Post ID of comments made on your connected Facebook Page.
Messages (DMs): The content of private messages, attachments, timestamps, and sender details sent to your connected Facebook Page.
B. Technical Data & Server Logs
Like most operators, we collect non-personally-identifying information of the sort that servers typically make available. Our application automatically collects and stores information in server log files, which may include:Internet Protocol (IP) addressesBrowser type and versionTime of visit/requestReferring site or source
4. How We Use Your InformationWe use the information we collect strictly to facilitate the synchronisation between Facebook and Intercom.
Conversation Management: We ingest comments and Direct Messages (DMs) from your Facebook Page and create corresponding conversations in Intercom. This allows support agents to reply to Facebook users directly from the Intercom dashboard without logging into Facebook.
Service Operation: Technical data (logs) is used to monitor the stability of the integration, debug errors, and ensure the security of our Service.
5. Data Sharing and Third PartiesWe do not sell your personal data. We disclose information only to the following third parties as necessary to provide our Service:
Intercom: Data collected from Facebook (comments, messages, and user identifiers) is transmitted to Intercom. This is required to create the "User" and "Conversation" entities within your Intercom workspace.
Legal Requirements: We may disclose information in response to a subpoena, court order, or other governmental request, or when we believe in good faith that disclosure is reasonably necessary to protect the property or rights of The SaaSy People Ltd., third parties, or the public at large.
6. SecurityThe security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
7. Data Retention and Deletion
We retain personal data only for as long as necessary to provide the Service.
Data Deletion Instructions: If you or a user wishes to remove data from our system, you may contact us at hello@thesaasypeople.com. Upon request, we will delete the relevant data from our integration logs.
Intercom Data: Please note that once data has been synced to Intercom, it resides in your Intercom workspace. Deletion of data within Intercom is governed by your own data retention settings within that platform.
8. Your Data Protection Rights (GDPR)
As a UK-based company, we adhere to the General Data Protection Regulation (GDPR). Users have the following rights:
The right to access: You have the right to request copies of your personal data.
The right to rectification: You have the right to request that we correct any information you believe is inaccurate.
The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
The right to withdraw consent: You may stop the data collection at any time by removing the application from your Facebook Business Integration settings.
9. Changes to This PolicyAlthough most changes are likely to be minor, The SaaSy People Ltd. may change its Privacy Policy from time to time, and in The SaaSy People Ltd.'s sole discretion. We encourage visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site or application after any change in this Privacy Policy will constitute your acceptance of such change.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us:
By Email: hello@thesaasypeople.com
By Mail: The SaaSy People Ltd., 47 Cannon Street, Birmingham, B2 5EF, United Kingdom